How to Switch Vacation Rental Cleaning Companies Mid-Season
- 150,000+ Turns Completed
- 4.9 Average Cleanliness Rating
- Linens Included Every Turn
- Photo-Verified Inspections
- Two Commercial Laundry Facilities
- Automated Calendar Scheduling
How to Switch Vacation Rental Cleaning Companies Without Missing a Turn
A Step-by-Step Handoff Plan for Property Managers
Most property managers wait until the off-season to change cleaning companies because they are afraid of a gap during peak weeks. That fear makes sense, since one missed turn in July can cost more in refunds and reviews than a season of average cleaning, but it often means living with a company that is already hurting reviews for months longer than necessary.
A switch can happen at any point in the year without a missed turn when the new company is connected to your booking calendar before its first clean, the linens and supplies are sorted out before the old company leaves, and the first visit to each property is treated as a walkthrough rather than an ordinary turn. The seven steps below walk through that handoff in order.
The 7 Steps
1. Write Down What Your Current Company Actually Does
Why it matters: Most handoff problems come from work the old company did that nobody wrote down, such as restocking coffee from the owner closet, bringing linens from its own stock, or reporting broken items to the owner. When the new company does not know about that work, the guest is the first to notice.
What to do: Before you give notice, list every task your current company handles on a turn, which supplies and linens it provides, and what it reports back to you. Then compare that list against the written scope from any company you are considering, using these 12 questions as a guide.
How we handle it: Every property starts with a written proposal that sets the scope and rate for each unit. Linens, towels and starter supplies are part of the service, while deep cleans, comforter washing and maintenance are listed separately, so you can see exactly what is and is not in a standard turn.
2. Check Your Contract and Pick a Handoff Date
Why it matters: Many cleaning agreements require written notice, and leaving early can create a gap where neither company is responsible for a turn.
What to do: Read the notice terms, then choose a handoff date that falls after the new company has your calendars connected. A midweek date with only a few checkouts is safer than a Saturday, and your current company should stay on every turn until that date.
How we handle it: Client onboarding moves as fast as you need it to rather than taking weeks, so the handoff date is usually set by your notice period and your booking calendar, not by our setup time.
3. Gather the Property Details a New Team Needs
Why it matters: A new team cannot get into a unit, find the owner closet or follow resort rules it was never told about, and every missing detail becomes a phone call on a busy turnover day.
What to do: Collect door, gate and lockbox codes, owner closet codes, parking and wristband rules at resorts, bed and sleeper sofa sizes, maximum occupancy, and anything your owners care about that a new team would not know.
How we handle it: After the proposal is signed, you fill out a short intake form with these details, and we set your properties up in our system in under 24 hours. Each property gets a guide that our Cleaning Pros and inspectors work from on every turn.
4. Connect Your Booking Calendar Before the First Clean
Why it matters: During a switch, schedules often get passed around by text or spreadsheet, and that is exactly when a last-minute booking or a changed checkout gets missed.
What to do: Make sure the new company is pulling checkouts directly from your property management software or iCal before it takes over any turns, and confirm that a test booking shows up on its schedule.
How we handle it: We connect each property’s booking calendar through your property management software or iCal, so every checkout creates a clean automatically and nobody has to send a schedule.
5. Sort Out Linens and Supplies Before the Old Company Leaves
Why it matters: A company that supplies its own linens will take them when it goes, and a unit with no sheets or towels on handoff day is one of the most common ways a switch goes wrong.
What to do: Confirm who owns the linens, towels and consumables in each unit, and plan for the owner-provided items that stay with the beds, such as mattress pads, encasements, pillow protectors and comforters.
How we handle it: Our linens and towels come from our own inventory and are washed at our two commercial laundry facilities, so nothing depends on what the last company leaves behind. Owners supply the items that stay with the bed, and comforters can be sent to our laundry facility ahead of the first clean.
6. Treat the First Clean as a Walkthrough
Why it matters: The first turn sets the standard that every later turn is measured against, so it deserves more time and attention than an ordinary clean.
What to do: Ask the new company to record how each unit should look when it is guest-ready, and to inspect and photograph the first turn so you can check the result yourself.
How we handle it: On the first clean at each property, the team does the full turn, records the photo standards, and stages our linens, towels and starter amenities. A second person then inspects the unit before it is marked guest-ready, averaging 38 time-stamped photos that you can see when you log in.
7. Watch the First Two Weeks Closely
Why it matters: Most problems with a new company show up in the first few turns, while the team is still learning each property, and they are easiest to fix while they are small.
What to do: Review the inspection photos and guest messages after each turn for the first two weeks, and send feedback right away rather than saving it for a monthly call.
How we handle it: Every client has a dedicated account contact, reachable by email, text or Slack, and the same Cleaning Pro stays on a property except when sick or off duty. If a guest reports a cleaning issue within 24 hours of check-in, we re-clean at no charge, and we usually go back out the same day.
What to Have Ready Before You Switch
- A list of properties with bedroom and bathroom counts, bed sizes and maximum occupancy
- Access to each property’s booking calendar or your property management software
- Door, gate, lockbox and owner closet codes
- Resort rules for parking passes, wristbands and pool towels
- Owner-specific standards, such as how an owner wants the kitchen staged
- The notice terms in your current cleaning agreement and a target handoff date
When Is the Best Time to Switch?
The off-season gives you the most room to switch, because there are fewer same-day turns and more time for walkthroughs, and on the Gulf Coast that window usually runs from fall through early spring. A mid-season switch works too when the calendar is connected before the first clean and the linens are sorted out ahead of time, so there is no reason to keep a company that is costing you reviews just because it is July. Whenever you switch, avoid making a Saturday the first day, since that is when the most turns land on the schedule at once.
If you are still comparing companies, start with the 12 questions to ask before you hire a vacation rental cleaning company. When you are ready, request a quote and we will map out a handoff date that fits your booking calendar. You can also read how our inspections work and how our 7-step cleaning process works.
Our Service Areas